The Trust operates a zero tolerance policy to anybody who is abusive or uses foul language towards staff, and any such person will be dealt with accordingly. Any telephone callers who are abusive or use foul language towards staff will have their calls terminated with the following announcement

 "This call has been terminated. Liverpool Women's NHS Foundation Trust operates a zero tolerance policy to callers who are abusive or use foul language towards staff. If you wish to call back please treat staff with courtesy.

Thank you."

 

 

  

 

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